Privacy Policy

Account information

When you create a TerraBog account, we collect your name, email address, company name, job title, and billing information. This information is necessary to provide our services and manage your account.

Usage data

We automatically collect information about how you interact with TerraBog, including dashboard views, queries executed, features accessed, and actions taken within the platform. This data helps us improve product quality and provide personalized recommendations.

Customer data you ingest

TerraBog processes the data you connect to our platform through integrations. This data is processed solely on your behalf as a data processor under your instructions. We do not access, use, or analyze your customer data for any purpose other than delivering the agreed service.

Communications

If you contact our support team, we retain a record of your communications to help resolve issues and improve our service quality.

Service delivery

We use your account information and usage data to operate, maintain, and improve the TerraBog platform, process transactions, and provide technical support.

Product improvement

Aggregated, anonymized usage data is used to understand feature adoption, identify usability issues, and inform our product roadmap. Individual user behavior is never shared externally.

Communications

We use your email address to send essential service notifications (billing, security alerts, major outages), product updates, and — with your consent — marketing materials. You can opt out of marketing communications at any time.

Legal compliance

We may process your information where required by law, including responding to lawful requests from public authorities.

We never sell your data

TerraBog does not sell personal information to third parties under any circumstances. Your data is not used for targeted advertising.

Service providers

We share limited information with carefully vetted sub-processors (cloud infrastructure, payment processing, customer support tools) under strict data processing agreements. A full list of sub-processors is available upon request.

Business transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred. We will provide advance notice and ensure continued protection of your data under comparable terms.

Legal requirements

We may disclose information where required by law, court order, or government regulation, or to protect the rights, property, or safety of TerraBog, our customers, or the public.

Account data

We retain account data for the duration of your subscription and for 90 days following account termination, after which it is permanently deleted unless a longer retention period is required by law.

Customer-ingested data

Data you have connected to TerraBog is retained according to your configured retention policies. Enterprise customers can configure custom retention periods from 30 days to 7 years.

Audit logs

Audit logs are retained for 12 months by default and for up to 7 years on Enterprise plans for regulatory compliance purposes.

Access and portability

You may request a copy of all personal data we hold about you. We will provide this in a machine-readable format within 30 days.

Correction

You may update your account information at any time through the settings panel, or contact us to correct inaccuracies in data we hold.

Deletion

You may request deletion of your personal data. We will complete deletion within 30 days, except where retention is required by law or legitimate business need.

GDPR rights (EEA)

If you are located in the European Economic Area, you have additional rights under the GDPR including the right to object to processing, restriction of processing, and the right to lodge a complaint with your local supervisory authority.

CCPA rights (California)

California residents have the right to know what categories of personal information we collect, to opt-out of any sale (we do not sell personal information), and to receive equal service regardless of whether they exercise their privacy rights.

Questions about this policy?

Contact our Data Protection Officer at privacy@terrabog.com, or write to us at TerraBog Analytics, Inc., 535 Mission Street, Floor 14, San Francisco, CA 94105.

For GDPR-related requests, our EU representative can be reached at gdpr@terrabog.com.